Knowledge base
Short practical guides for the things customers ask most. No marketing — just steps.
What to prepare before we build your site
Six things. Gather them and the build takes days, not months.
How to send us your text and photos
Which method to use, what formats we want, and why not over Viber.
Why the new site isn't showing yet — how DNS actually works
Nothing is 'travelling'. You're waiting for someone's cache to expire.
Your email is landing in spam — what to do
Nine times out of ten it's DNS, not your wording. Here's a three-minute check.
My site won't load — is it actually down?
Five checks in two minutes, before you call anyone.
What an SSL certificate does and why it expires
The padlock, the 90-day clock, and why it costs you nothing.
How to choose a domain name
.bg or .com, how long, and why the hyphen is a trap.
What happens when you cancel
14 days' notice, the domain is yours, you get the site. No hostage-taking.
How backups work and how to roll your site back
Every day, 14 days back, free restore. And what that doesn't cover.
How to request a change to your site
What to write, what's included, and when it gets done.
What is hosting and what is a domain
Two different things you pay for separately. Here's which does what.
How to migrate a WordPress site to Hostika
Step by step — without taking the site offline.
How to point your domain to our servers
DNS records, nameservers, and what to expect.
Access cPanel and what lives there
Login, email, files, databases, SSL.
Can't find an answer? contact@hostika-bg.com